Frequently Asked Questions
Everything you need to know about your Iluvcolors beauty experience.
What is the processing time for my order?
Most orders are processed within 1-2 business days. During high-demand periods or product launches, processing may take up to 3 business days before shipment.
Are Iluvcolors products cruelty-free?
Yes, we are committed to ethical beauty. All of our products are 100% cruelty-free and we do not test any of our formulas or ingredients on animals.
What is your return policy for cosmetics?
Due to hygiene reasons, we can only accept returns on unopened and unused products within 30 days of purchase. If your item arrived damaged, please contact our support team immediately for a replacement.
Do you offer international shipping?
We currently ship to over 50 countries worldwide. Shipping costs and delivery times vary by location and will be calculated at checkout.
How can I track my package?
Once your order ships, you will receive an email containing a tracking number and a link to the carrier's website to monitor your delivery progress.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.